The White House Care Home, Stockton On Tees
CQC Inspection Breakdown
| Safe | Good |
| Effective | Outstanding |
| Caring | Good |
| Responsive | Outstanding |
| Well-led | Outstanding |
About The White House Care Home
The White House Care Home is a residential care home providing personal care to 26 older people at the time of the inspection. The service is situated within, and well connected to, a residential area of Hartburn in Stockton-on-Tees. It can support up to 27 people in one adapted building, across two floors. People had different health and care needs and some were living with dementia.
What residents and families say
“They [my relative] are very safe here, they [staff] look after my relative so well and love them to bits. They know them better than we do.”
“never been a better time to work in the field of care.”
Source: CQC inspection report
Specialisms
About The White House Care Home
The White House Care Home is a residential care home in the heart of Stockton On Tees, Stockton-on-Tees, providing a supportive environment for those who need it most. The home is operated by SSL Healthcare Ltd and can accommodate up to 29 residents. Following their most recent inspection on 18/12/2019, the Care Quality Commission rated The White House Care Home as Outstanding. Across the five inspection categories, the home scored Outstanding for Effective and Responsive and Well-led; Good for Safe, Caring. The home caters to a range of care needs, including dementia, caring for adults over 65 yrs and physical disabilities. The service supports dementia, older people, physical disability. The TS18 postcode area has 11 registered care homes with a combined 249 beds — so there are options to compare in the local area.
Finding the right care home is a deeply personal decision, and we hope this information helps you and your family feel more confident as you explore your options. Every person deserves care that respects their individuality, and the right home will feel welcoming from the moment you walk through the door.
The White House Care Home is one of the care homes in Stockton-on-Tees — a local authority with 58 CQC-registered homes, 48 of which are rated Good or Outstanding.
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Further Reading & Official Sources
- Official CQC inspection report for The White House Care Home
- View The White House Care Home on Google Maps
- NHS care home finder near TS18 5ET
We link to official and independent sources so families can verify the information on this page.
What to Expect When Visiting
When visiting a residential care home, pay attention to the atmosphere as much as the facilities. The best homes feel warm, unhurried, and genuinely caring — like a place where your loved one could feel at home.
- Try to visit at different times of day, including mealtimes, to see the home in action.
- Speak with staff and, if possible, current residents or their families about their experience.
- Ask how the home supports residents who may need nursing care in the future.
- Look at the communal spaces — do they feel welcoming, clean, and well-used?
- Check whether outside spaces are secure and whether activities are tailored for people with dementia.
- Assess the accessibility of corridors, bathrooms, and outdoor areas for wheelchair users.
Questions to Ask When Visiting
It can be hard to know what to ask during a care home visit. Here are some questions tailored to The White House Care Home's type of care that may help guide your conversation:
- 1 What happens if a resident's care needs increase beyond what you can provide?
- 2 How do you support residents to stay active and connected to their community?
- 3 Can residents personalise their rooms with their own furniture and belongings?
- 4 What does a typical day look like for someone living here?
For a more complete checklist, see our guide to choosing a care home.
Official CQC Inspection Report
The Care Quality Commission last inspected The White House Care Home on 18/12/2019 and rated it Outstanding. The full report includes detailed findings on safety, staffing, and quality of care.
Read the full CQC reportWhat families typically look for
- - How friendly and attentive the care staff are day-to-day
- - What activities and social events are available for residents
- - How the home handles changing care needs over time
- - Specialist dementia training and secure outdoor spaces
These reflect common priorities we see from families researching care homes. For personalised advice, we recommend visiting in person and speaking to current families.
Frequently Asked Questions
What happens if a resident's care needs increase beyond what you can provide?
CQC rated The White House Care Home as Outstanding for Responsive care on 18/12/2019, which includes how the home adapts to residents' changing needs. Ask what the home's protocol is when a resident needs a higher level of nursing care — whether they support a managed transition or have partnerships with local nursing homes.
How do you support residents to stay active and connected to their community?
CQC rated The White House Care Home as Good for Caring on 18/12/2019. This domain covers how staff support residents' emotional wellbeing, social connection, and sense of purpose. During your visit, ask to see the activities timetable and speak with current residents or their families about daily life.
Can residents personalise their rooms with their own furniture and belongings?
Most residential care homes encourage residents to bring personal furniture and belongings to make their room feel like home. When visiting The White House Care Home, ask about room sizes, any restrictions on furniture, and whether residents can hang pictures and decorate their space as they wish. A personalised room can make a significant difference to a resident's sense of comfort and identity.
What does a typical day look like for someone living here?
With 29 residents and care tailored to dementia, daily routines at The White House Care Home will be shaped around individual needs. During your visit, observe the lunchtime atmosphere, ask about morning routines and whether residents have flexibility around wake-up times and meal choices, and check what a typical afternoon looks like.
What is the CQC rating for The White House Care Home?
The White House Care Home in Stockton On Tees is rated Outstanding by the Care Quality Commission. The most recent inspection was on 18/12/2019. The home has 29 beds.
How many beds does The White House Care Home have?
The White House Care Home has 29 beds and operates as a residential care home in Stockton On Tees.
Location
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Other Care Homes in TS18
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- Castle Dene Care Home Redcar · Good
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Data from the Care Quality Commission, last updated March 2026. View on CQC website → How we use this data